Frequently asked questions
Final Sale Policy
To preserve hygiene and quality of our skin care products, all sales are final and not eligible for refund, return nor exchanged. We thank you for your support and appreciate your understanding.
When will I get my order?
We offer free pick-up at our Vancouver clinic location during clinic hours on all orders.
Orders placed before 12:00 PM will be available for same day pick-up. When your order is ready for pickup we will call to notify you.
We only offer shipping within British Columbia.
We offer FREE express shipping through UPS or Purolator on orders over $350.
Flat rate $15 express shipping fee through UPS or Purolator on orders under $350.
All orders will be shipped out within 3-5 business days.
How much does shipping cost?
We only offer shipping within British Columbia.
We offer FREE express shipping through UPS or Purolator on orders over $350.
Flat rate $15 express shipping fee through UPS or Purolator on orders under $350.
All orders will be shipped out within 3-5 business days.